If your Moshi Monster game won't load, the first thing you should do is check your computer's firewall settings. Despite not doing it knowingly, you may have told your system to block the program and not allow it to run in your web browser. If this is the case, you'll need to edit your settings and add Moshi Monsters to your list of permitted programs. This way, your computer won't block the Moshi Monsters website when you try to load it up.
If this isn't what's causing the problem, the root of your troubles could be that your internet connection isn't working properly. Because Moshi Monsters is an online game, it's not possible to load up your monster without being connected to the internet - whether this is at home or out and about on a Wi-Fi connection. Check with your internet supplier that your wireless or plug-in home internet is working properly so that you can retrieve data and connect to your DNS server without any problems. If the game freezes or fails to load once, try refreshing your page or restarting your computer if you still can't connect to the web.
If none of the above methods help to get your game up and running again, it may be a good idea to get in touch with the Moshi Monsters customer service team, who will be able to advise you on what steps to take next and may even restore your account completely if absolutely necessary. The email address you'll need to get in touch with is [email protected] . The website also recommends that you clear your internet cache on a weekly basis to help process the game's updates without clogging up your computer memory, so be sure to try this out as well before fearing for the worst.